Returns & refunds
If something isn't right, we'll sort it out.
Last updated 28 September 2026
Damaged or wrong items
If a book arrives damaged, has missing or misprinted pages, or isn't what you ordered:
- Message us on Viber at 9532166 within 3 days of receiving it.
- Send your order number and a photo of the problem.
- We'll replace it for free, or refund it if we can't replace it.
Changed your mind
Because workbooks are made to be written in, we can only take back items that are unused and in their original condition, within 3 days of delivery. Please message us first. Return delivery is at your cost.
Cancelling an order
- You can cancel for free before your order leaves us. Message us with your order number.
- Orders paid by bank transfer are refunded in full to the account you paid from.
How refunds work
- Refunds go back by bank transfer, usually within 5 working days after we approve them.
- Cash on delivery orders are refunded by bank transfer to an account you give us.
- Boat carrying fees paid by you aren't refundable, unless the problem was our mistake.